Shipping & Delivery Policy

At ShineAura, we strive to deliver your jewellery safely and quickly.

Order Processing

Orders are usually processed within 24–48 hoursafter confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Estimated delivery time within India:

Metro cities:2–4 business days
• Tier-2 cities:3–5 business days
• Other locations: 4–7 business days

Delivery timelines may vary slightly depending on location and courier service availability.

Shipping Charges

Free shippingmay be available on selected offers or order values.
• Shipping charges, if applicable, will be shown during checkout.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status.

Delivery Delays

In rare cases, deliveries may be delayed due to:

Our support team will assist you in case of any unexpected delay.

Return & Exchange Policy

We want you to have a pleasant shopping experience with ShineAura.

Return Eligibility

You may request a return or exchange within 7 days of delivery if:

The product is unused
• The product is in its original packaging
• The product is in the same condition as received

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:

Our team will arrange a replacement or suitable resolution.

Non-Returnable Items

The following items may not be eligible for return:

Refund Process

Once the returned product is received and inspected:

Refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method

Order Cancellation

Orders can be cancelled before they are shipped.

Once the order is dispatched, cancellation may not be possible.

Customer Support

For any questions regarding shipping, returns, or exchanges, please contact our support team through:

We will be happy to assist you.